Today, April 10, 2012, is the date that Microsoft officially ends mainstream support for Dynamics NAV 5.0 (all builds, including SP1). Extended support, however, will be available through 4/11/2017.
This leaves NAV 2009 (known internally as version 6.0) as the only version of the product that mainstream support is currently offered for. This will continue until 4/8/2014, followed by extended support through 4/9/2019.
Keep in mind that NAV 2013 will be coming out later this year, and the beta release is expected sometime in May.
To look at the official Microsoft Product Lifecycle search page, please click the link below:
The link is pre-filtered on NAV, but you can easily change the filter to look at dates for other Microsoft products such as Dynamics GP (Great Plains) or CRM.
If you are on NAV 5.0 or older, it may be time for you to evaluate the benefits of upgrading your ERP system.
For help with your upgrade evaluation process, or to learn more about the new features in NAV 2009 and what to expect in NAV 2013, feel free to contact us at email@example.com
What is included with each level of support?
Great question! Keep reading to find out…
Mainstream Support is the first phase of the product support lifecycle. At the supported service pack level, Mainstream Support includes:
- Incident support (no-charge incident support, paid incident support, support charged on an hourly basis, support for warranty claims)
- Security update support
- The ability to request non-security hotfixes
* Enrollment in a maintenance program may be required to receive these benefits for certain products.
The Extended Support phase follows Mainstream Support for Business, Developer and Desktop Operating System products. At the supported service pack level, Extended Support includes:
- Paid support
- Security update support at no additional cost
- Non-security related hotfix support requires a separate Extended Hotfix Support Agreement to be purchased (per-fix fees also apply)
- Microsoft will not accept requests for warranty support, design changes, or new features during the Extended Support phase
- Extended Support is not available for Consumer, Hardware, or Multimedia products
- Enrollment in a maintenance program may be required to receive these benefits for certain products
Self-Help Online Support
Self-Help Online Support is available throughout a product’s lifecycle and for a minimum of 12 months after the product reaches the end of its support. Microsoft online Knowledge Base articles, FAQs, troubleshooting tools, and other resources, are provided to help customers resolve common issues.
* Enrollment in a maintenance program may be required to receive these benefits for certain products
Special thanks to NAVUG for tweeting the reminder about End-of-Mainstream-Support-for-NAV-5 out to the NAV channel and for sharing the Microsoft Product Lifecycle page link.