Zetadocs Express and the 64-bit NAV 2016 Windows Client

If you are deploying Equisys Zetadocs Express with NAV 2016, you may find that the drag and drop functionality does not work in the Windows Client like it does in prior versions of NAV, and pages with the Zetadocs Documents FactBox load up slower.

ZDX01With assistance from the Equisys support team, we found that this issue is related to the 64-bit version of the NAV 2016 Windows Client. This is also discussed briefly in section 3.1 of the Zetadocs Express installation guide (v7.1), but the consequences are not clearly outlined.

With most new workstations being 64-bit machines, we suspect this issue will come up for more than a few users. When NAV 2016 is installed on a machine running 64-bit Windows OS, the default Windows Client shortcut placed in the Start Menu points to the 64-bit version of the client (default path: C:\Program Files (x86)\Microsoft Dynamics NAV\90\RoleTailored Client\Microsoft.Dynamics.NAV.Client.exe)

What you will experience in the 64-bit Windows Client is similar to what you’d experience in the Web Client (screenshot above): no drag and drop, and slower load times. To address the performance issue, we recommend enabling the Load without Document list to improve page load time option in Zetadocs General Settings.

ZDX02The proper solution to both issues is to forcibly run the 32-bit NAV 2016 Windows Client, which will typically be installed at this path: C:\Program Files (x86)\Microsoft Dynamics NAV\90\RoleTailored Client\Microsoft.Dynamics.Nav.Client.x86.exe

This version shows the old, familiar drag & drop friendly Zetadocs Express Documents FactBox.

If you plan to use the 32-bit NAV Windows Client as the default, you can create a new shortcut or remap the existing shortcut.

Note: At the time of this writing, Equisys did not have an ETA for full 64-bit NAV 2016 Windows Client support. As I understand, the same compatibility issues affect the NAV “ClickOnce” Windows Client.

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